Refund Policy

1. Overview

This page describes when you can get your money back for a payment to Digipic, and what happens if your event is cancelled. We want you to feel confident in your purchase – get in touch if you're unsure before paying.

2. When the service counts as used

Digipic is a digital service delivered immediately after payment. The service counts as used – and the right to a refund thereby lapses – as soon as the event has been taken into use. This includes, among other things:

• A photo, video or other file has been uploaded to the event (by you or a guest).
• The slideshow or downloading of the material has been used.

By completing the purchase, you agree that delivery of the service begins immediately and acknowledge that the right of withdrawal under the Swedish Distance Contracts Act ends once the service has started being used as described above.

3. Refunds for technical faults

If the service doesn't work as it should, you are entitled to a refund. This applies when there is a verifiable fault we cannot fix within a reasonable time, for example:

• Uploads don't work despite a working internet connection and files meeting our format and size requirements.
• The material cannot be viewed or downloaded due to a fault on our side.
• The service is unavailable for a significant part of the event's active period due to an operational fault on our side.

Contact us at contact@digipic.se as soon as you notice the problem, preferably with screenshots or a description of what's happening. We'll troubleshoot together with you and issue a refund if the fault can be confirmed and isn't caused by external circumstances (such as your internet connection, device or a third-party service).

4. Cancelled event – promo code instead

If your event is cancelled and you haven't yet used the service as described in section 2, we can issue a promo code corresponding to the amount you paid. The code can be used for a future event with Digipic.

Email us at contact@digipic.se and tell us which event it concerns, and we'll sort it out.

5. Storage subscriptions

Extended storage is billed as a monthly subscription. You can cancel the subscription at any time – it then ends at the end of the current billing period. Periods already paid for are not refunded, but you keep access for the entire period you have paid for.

6. How to request a refund

Send an email to contact@digipic.se with:

• The name of the event and receipt number.
• A short description of the problem.
• Any screenshots or other information that helps us troubleshoot.

We normally reply within two business days. Approved refunds are made to the same card or payment method used for the purchase and usually take 5–10 banking days to appear in your account.

7. Other

This policy applies in addition to your rights under Swedish consumer law. Nothing in this policy limits the rights that follow from mandatory law. Also see our terms of service.